Shipping policy

Shipping Policy for Persona Eterna (Powered by Gelato)

At Persona Eterna, we strive to deliver your orders efficiently and securely. Please review our shipping policy to understand how we handle and ship your purchases.

Order Processing Time

  • All items are printed on demand through Gelato. Orders are typically processed and shipped within 2-5 business days after the order is placed.
  • Please note that processing times may vary during peak seasons or due to high demand.

Shipping Times

Delivery times depend on the destination and shipping method selected at checkout:

  • United States: Estimated delivery within 3-7 business days after processing.
  • International: Estimated delivery within 5-15 business days, depending on the country.
  • Delivery times are estimates and do not account for potential delays due to customs, holidays, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method. You’ll see the total shipping cost before completing your purchase.

Tracking Information

  • Once your order is shipped, you’ll receive a confirmation email with a tracking number.
  • Please allow 24-48 hours for the tracking information to update after shipment.

Customs, Duties, and Taxes

  • International orders may be subject to customs fees, duties, or taxes upon delivery, depending on the destination country. These fees are the customer’s responsibility and are not included in the item price or shipping cost.
  • Persona Eterna is not responsible for delays caused by customs.

Undeliverable or Incorrect Address

  • Please double-check your shipping address at checkout. Orders returned due to an incorrect or incomplete address may incur additional shipping charges.
  • If an item is undeliverable and returned to us, we’ll contact you to arrange reshipment.

Lost or Delayed Shipments

  • If your order has not arrived within the expected timeframe, please contact us at [support email] with your order details. We’ll work with Gelato to resolve the issue promptly.

Thank you for supporting Split Persona and shopping at Persona Eterna. If you have any questions about shipping or need assistance, please don’t hesitate to reach out to our customer support team.